Question 1

What are your hours?

Accepted Answer

• Los Angeles location is open 24/7 - Drop & Go 8am-10pm
 • South Gate location is open 24/7 - Drop & Go 8am-10pm

Question 2

What is the turnaround time?

Accepted Answer

We offer same and next day service (same day delivery must be in by 11:00am). Please call 424-999-9943 to confirm same day service is available on the day you drop-off.

Question 3

Is there a minimum order?

Accepted Answer

• Drop & Go: 15 lb.
 • Pick-up & Delivery: 22lb

Question 4

Do you offer a sameday service?

Accepted Answer

Yes we offer a same day service. Just select the Door Dash option when scheduling your pickup.

Question 5

What if I can't be home when you pickup?

Accepted Answer

Tell us in the software where you will leave your clothes. It might be on the front porch, on the back porch, behind the fence, by the apartment door, in the lobby, with the apartment manager, or in an unlocked garage.

Question 6

Can I use additional services?

Accepted Answer

Of course! A subscription does not limit your use of additional Laundero services. In fact, customers that opt-in to a subscription will receive a discount on dry cleaning services. Dry cleaning will be billed at the discounted rate throughout the subscription period. You will receive a separate charge as soon as the additional service is completed.

Question 7

Do I have to sign a contract?

Accepted Answer

No, there are no contracts. We know you will stay with us as long as we do a good job.

Question 8

How do I schedule an order online?

Accepted Answer

It's simple. Simply click on the "Schedule a Pickup" button.

Question 9

What do I put my laundry in?

Accepted Answer

You can use a laundry bag or even a large trash bag. If you want to purchase a laundry bag from us, we will add the cost to your bill. Just call us and we can send you a bag. When you send your laundry in our nylon bag, we launder it with your clothes. We will then put your clothes in the plastic bags and back in the nylon bag for added protection for your wash and fold.

Question 10

What type of payment is accepted?

Accepted Answer

Drop & Go: You can pay with any major credit card or by cash.
Pick-up & Delivery Wash & Fold/Dry Cleaning: We only accept card for Wash and Fold orders.

Question 11

When can I drop off my clothes?

Accepted Answer

You can drop off your clothes for us to wash and fold anytime between 8:00 a.m. - 10:00 p.m. We are always attended. Check out our locations page to see your nearest location.

Question 12

Can I book over the phone?

Accepted Answer

We do prefer that all bookings are made online wherever possible to ensure that details are entered correctly. You’ll find all the details you need in the online booking process and you can add any special requests in the notes section. If you are having technical issues then email us at valet@laundero.com(mailto:valet@laundero.com)

Question 13

I’ve never had my laundry done before, how much will it cost me?

Accepted Answer

Our service starts from $1.99/lb. Any preferences are extra. Preferences can be selected before you schedule a pickup.

Question 14

How do I cancel my laundry service?

Accepted Answer

You must cancel before 6:00 a.m. in your account (https://app.trycents.com/order/business/ODcw/laundero)on the day the service is to be picked up. Or you can call Laundero at 7:00 a.m. at (424) 999-9943.(tel:+14249999943) If you would like to cancel your weekly service, you can place your account on hold, and we will not return to do laundry pickup/delivery until we hear from you.

Question 15

I need a regular booking.

Accepted Answer

Great! Just indicate frequency you would like in the notes section and we can turn your booking into a recurring booking.

Question 16

I’m not happy with the service I got.

Accepted Answer

Oh no! We hope that doesn’t happen, but if it does we want to know about it. Email us at valet@laundero.com (mailto:valet@laundero.com)and we will try and sort it out for you.

Let us know! We’d be happy to help. Please contact us HERE (https://www.laundero.com/contact)or call us at the store where your order is being processed. You can find this info in the text message sent about your order.

*Please note any order issues must be brought to our attention within 48 hours of your order completion date.

Question 17

My Wash Valet is awesome.

Accepted Answer

YAY! We love to hear that. Make sure you tell us all about it at valet@laundero.com (mailto:valet@laundero.com)and leave us a review on Google!

Question 18

Where are you located?

Accepted Answer

We operate from our central facility in Beverly Hills. Check out our current service area to see all areas we serve. We have 2 x Drop & Go locations located in Los Angeles and South Gate. You are welcome to drop off laundry 8am - 10pm daily. Check out our locations page for the directions.

Question 19

Is there any contract or long-term commitment?

Accepted Answer

None whatsoever. You can cancel or suspend your account at any time. If you have signed up for recurring, please let us know if you are going on vacation or want to suspend your account. We don't want to waste our driver's time and gas by having them go to your home for no reason!

Question 20

I own a holiday rental / Airbnb, can you provide laundry services?

Accepted Answer

Yes we certainly can. We service a large range of massage salons, beauty salons, hairdressers, cafes, restaurants, yoga studios, medical centres, real estate agents, holiday rentals, AirBNBs, sports teams, worksites with uniforms and many other types of businesses. We specialise in linen and towel wash dry and fold service. Contact us at valet@laundero.com (mailto:valet@laundero.com)and let us know what you need.

Question 21

I’m here on holidays, can you pickup laundry from my hotel?

Accepted Answer

Yes absolutely! We regularly pickup laundry from guest staying in hotels. You’ll find our pricing is very competitive compared to hotel pricing, and we can collect and return your laundry directly to the concierge so you don’t have to wait around for us. Who wants to do laundry while you are on holidays anyway?

Free Same-Day Pickup and Next-Day Delivery!

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